Return & Exchange Policy

We gladly accept returns and cancellations
  • Contact me within: 5 days of delivery
  • Ship items back within: 7 days of delivery
  • Request a cancellation within: 24 hours of purchase
We don't accept exchanges
But please contact us if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
I hope you are very happy with everything you receive from Love N' Lava Designs. 
However, if you need to return an item, please contact the shop prior to return. Do not send your items back without first hearing back from the shop. We are unable to process refunds if you do not get a confirmation from the shop first. Return shipping is the buyer responsibility. Contact the shop within 5 days to start the return process.

I will provide a refund** if items are returned within the first 7 days of purchase, assuming the item is returned unworn, in brand-new condition, and can be resold. Your refund will be processed once we receive and inspect the item.
Always contact the shop FIRST so we can make arrangements. I will try very hard to satisfy my customers. 

Custom orders are FINAL SALE and cannot be returned. If you request that I change anything from the original piece as it's listed (such as beads, spacer colors, adding a charm, etc.) this now makes the piece CUSTOM and NOT REFUNDABLE or RETURNABLE.
We strive to create high-quality, durable jewelry.  We provide a life-time guarantee for all of our products.  Please contact us if your bracelet or necklace need to be repaired due to breakage. Repairs will be done free of charge (minus shipping fees which are buyer responsibility).

Bracelets are made on stretch elastic cord that is sized according to the size you select. Please take care when taking your bracelet on and off (rolling is better than pulling). Also, avoid getting your bracelet wet.

We want you to be completely satisfied with your purchase for years to come. We will work hard to please our customers.